Administration

HaloPSA Integration

Create outage tickets through HaloPSA's inbound email channel.

SMTP configurationNot configured

Create a HaloPSA ticket by email when a confirmed outage starts

HaloPSA inbound ticket emailEmail subject template

HTML ticket template

Available fields

{{service_name}}, {{service_type}}, {{service_target}}, {{outage_started}}, {{failure_reason}}, {{status_code}}, {{response_ms}}, {{sla_target}}, {{monthly_sla}}, {{monthly_downtime}}, {{monitoring_locations}}, {{outage_url}}, {{platform_url}}, {{timestamp}}